Frequently Asked Questions
Payments and Security
Are my payment details safe with you?
Are my payment details safe with you?
Yes, all direct payment gateways adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council. The standard is a joint effort of leading brands like Visa, MasterCard, American Express and Discover, ensuring the security of every transaction.
Do you accept online payments?
Do you accept online payments?
Yes, we accept online payments. Payment processing and customer information management is quick, easy and secure.
To learn more about our store's secure checkout experience (powered by Shopify), click here.
Where can I learn more about payments and order processing in your store?
Where can I learn more about payments and order processing in your store?
What payment methods do you accept?
What payment methods do you accept?
We accept payments from major credit card companies, such as Visa, Mastercard and American Express.
Shipping and Delivery
How long does it take to receive my products?
How long does it take to receive my products?
Shipping takes 5-10 days.
Due to global supply chain challenges, shipping times may be longer than usual.
How much does it cost?
How much does it cost?
Free shipping on all orders!
Can I track my order?
Can I track my order?
Certainly! We will send you an email with your tracking link within two business days of placing your order.
Returns and Refunds
Do you offer refunds?
Do you offer refunds?
Yes, we offer full or partial refunds.
Please contact us for more information about our refund policy .
How long after making a purchase can I request a refund?
How long after making a purchase can I request a refund?
A refund request can be submitted within one month of purchase.
Who pays for shipping costs in case of refund?
Who pays for shipping costs in case of refund?
Return costs are the responsibility of the customer.